Order Information/Return Policy

Order Policy

Visa, MasterCard, American Express, Discover, & PayPal are the preferred methods of payment. A check, money order or Fax order is also acceptable. If you are prepaying by check, we reserve the right to ship after the check clears. A certified check or money order will ensure immediate Shipment of you order. Orders using check or money order can be mailed to:

DeerFence.com
9735A Bethel Road
Frederick, MD 21702
Fax: 301-694-9254
Phone in the order by calling 1-888-422-DEER (3337)

SHIPPING INFORMATION:

Shipping Rate Chart
Order Total		Shipping Fee
From	To
0	$14.99	$5.95
$15.00	$29.99	$6.95
$30.00	$49.99	$7.95
$50.00	$59.99	$8.95
$60.00	$79.99	$9.95
$80.00	$89.99	$10.95
$90.00	$99.99	$11.95
$100.00	Up	FREE!
Shipping Rates Based On Your Total Order
Shipping Chart Applies To The Continental US.¹

¹Alaska, Hawaii, APO's, FPO's and Foreign Orders Will Have Additional Shipping and/or Handling Charges Quoted and Added to Their Order. Customs, duties, and other tariffs are the responsibility of the customer. Some products, such as live plants and fertilizers, cannot be shipped outside the US. Due to new regulations, some items cannot be shipped into California.



The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date. Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available. Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.

We Thank You For your Order And Appreciate your Business.

RETURN POLICY

Unused or unopened product can be returned after purchase with a return authorization number. A return authorization number can be obtained by calling customer service at 301-694-6072. Write the RMA number on the outside of the package you are returning and include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. We highly recommend shipping your return with a carrier that can track the shipment from start to finish. A tracking number will provide you proof that the return was received by our shipping department. All returns must be received in unused or undamaged condition for a full merchandise credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call customer service at 1-888-422-3337 for a return label and or an immediate product reshipment. Have your order number ready when you call for a speedy resolution. Customer service can be reached Monday thru Friday 8:00-5:00 ET.